Accessible Transportation for Students and Employees
West Chester University provides an Accessible Bus for transportation around campus for people with mobility issues. Students and Employees may utilize this bus whether their mobility issues are permanent or temporary.
- The bus is equipped with a wheelchair lift
- Transportation is provided to and from most campus buildings and parking lots
- Off campus locations cannot be accommodated
- Service is available during the same hours as the fixed route shuttle buses
In order to qualify for this service, contact the Office of Educational Accessibility at 610-436-3217 in Wayne Hall or the Student Health Center at 610-436-2509 in in Commonwealth Hall. Either office can grant eligibility for the bus. Employees should contact the ADA Coordinator.
- Once eligible, riders can login to the system using their current WCU username and password
- Ride requests can either be Recurring (for regularly scheduled classes over a period of time) or One Time (for a specific purpose)
- Requests must be made at least 24 hours in advance
- The Transportation office will notify the requester with confirmation
- All riders must read the Accessible Bus Policy
Contact the Transportation office at 610-436-1053 for assistance. Our email address is shuttle@wcupa.edu.
FAQs
What accessible transportation service is available?
An accessible bus containing a wheelchair lift is available. This service is provided through the University's shuttle bus contract with the Krapf Bus Company. The bus operates to and from on campus locations only.
Who is eligible to use this service?
This includes students and employees who are not able to utilize the fixed-route shuttle bus system on campus because of permanent or temporary mobility issues.
When is the service available?
The service is available anytime the regular shuttles are running during the Fall and Spring semesters. Generally, shuttles operate on class days (Monday through Friday) from 7:15 am to 2:15 am, and on weekends from 10:00 am to 2:15 am. For more details see our Services and Schedules page.
Your cell phone or other contact phone number should be provided on the request form so that the driver can contact you and pinpoint your location at the time of pick-up.
Where will I get on the bus, and where will the bus take me?
The accessible bus features portal-to-portal service. The bus will pick you up at any campus building with street access or specifically-designated pickup point. Note: For Allegheny and Brandywine Halls, the suggested pickup point is the parking lot behind Killinger Hall. For University Hall, the suggested pickup point is on South New Street near Commonwealth Hall.
The accessible bus service is intended to provide comparable service to the regular shuttle bus by transporting students with mobility issues between North, South, and East Campus to buildings along the route of the regular shuttle bus.
What if I need transportation to locations off campus?
What do I need to do to begin using this service?
How do I actually schedule a pick up?
Please fill out and submit one of the the Accessible Shuttle Bus Request Forms. This will automatically forward your request to the Facilities Transportation Office. They will send you a confirmation that your request has been scheduled.
For transportation to regularly-scheduled classes, you are encouraged to submit the request form a week prior to the beginning of the semester so that all pickup services can be coordinated in advance.
Please submit a separate request form for your final exam as that is likely to be scheduled at a different time.
In the event you need to schedule transportation for a special appointment, activity, or change in class schedule, the request form should be submitted at least 24 hours in advance.
What if my plans change after I submit the request?
If you have a pickup scheduled and your plans change so that you will not be using the bus at the scheduled time, submit a new request form containing the cancellation information.
The Facilities Campus Services Office is open from 8:00-3:00 weekdays.
- IF YOU NEED TO CANCEL A SCHEDULED PICKUP ON THE SAME DAY OF THE CLASS OR EVENT, YOU MUST CALL 610-436-1053 OR 610-436-3156 NO LATER THAN ONE HOUR BEFORE THE SCHEDULED PICKUP.
- AFTER HOURS, CALL THE PUBLIC SAFETY DISPATCHER AT 610-436-3311 TO CANCEL.
- DO NOT LEAVE A MESSAGE, PLEASE TALK DIRECTLY TO A PERSON.
Who do I contact if there is a problem with the service?
If you are not picked up within 15 minutes of the scheduled time, there may be a mix up in the pickup location. Call the Shuttle Office at 610-436-1053 between the hours of 8:00-3:00 weekdays or after hours call the Public Safety Dispatcher at 610-436-3311 to re-direct the service.
For inquiries and assistance with the services, please contact the Shuttle number at 610-436-1053 or email shuttle@wcupa.edu.